Managed Services
Platform management that protects your investment
Enterprise platforms reach their full value over years, not months. The work after go-live (continuous configuration, optimisation, integration, upgrade management) determines whether the original business case actually plays out. Mediro ICT provides managed platform services across our four OEM partnerships, ensuring ServiceNow, Dynatrace, BMC, and Tricentis investments deliver sustained value long after implementation.
The challenge
Value lost between go-live and steady-state
Most platform investments are evaluated on implementation outcomes. Value is realised in operation. The platform that goes live well in month three can drift into mediocrity by month eighteen if nobody is actively maintaining it. Custom configurations accumulate. Upgrades are deferred. Integration points decay quietly. New features released by the vendor go unused.
Internal teams are rarely positioned to prevent this. They're usually focused on the next implementation, the next integration, the next strategic initiative. Not on the careful, ongoing work of platform stewardship. The result is a slow erosion of value. The platform still works, but it's not getting better, and the gap between what it could do and what it actually does keeps widening.
What we deliver
Stewardship across ServiceNow, Dynatrace, BMC, and Tricentis
Platform administration
Ongoing administration of ServiceNow, Dynatrace, BMC, and Tricentis platforms. User management, configuration changes, integration maintenance, security policies.
Configuration governance
Disciplined change management that prevents configuration drift, documents every modification, and maintains the platform's upgrade-readiness.
Upgrade and patch management
Planned, tested, and executed upgrades. Platforms stay current without the disruption of last-minute upgrade panic.
Performance optimisation
Continuous tuning based on actual usage patterns. Performance issues are identified and resolved before they become user-facing problems.
Feature adoption support
Proactive identification and roll-out of new platform features that align with business priorities. Captures the value of vendor investment in your platform.
Capacity, licence, and service reporting
Capacity planning, licence optimisation, and regular service reviews with platform-specific metrics and roadmap recommendations. Platforms scale appropriately, licences are right-sized to actual use, and platform performance stays visible to leadership.
Outcomes
Platforms that improve over time, not decay
Our platform management clients see sustained return on technology investment, with platforms that evolve alongside the business.
Platforms that improve over time, not decay
Reduced upgrade risk through ongoing currency
Lower operational burden on internal teams
Better return on platform investment through sustained optimisation
Faster adoption of new vendor capabilities and features
Clear visibility of platform health and value to executive stakeholders
All four platforms
Spanning all four platforms
Our managed platform services capability covers all four of our OEM partnerships: ServiceNow, Dynatrace, BMC, and Tricentis. A single partner relationship for the full breadth of your enterprise platform estate.
Explore our partnershipsReady to talk about platform management?
Speak to our team, or explore the wider managed services capability.